Terms & Conditions for Online Flower Delivery Edgware

Introduction

Thank you for choosing our online flower delivery service in Edgware. These Terms and Conditions govern your access to and use of our site and services, including ordering, payment, and delivery of flower products throughout Edgware and surrounding areas. By placing an order with us, you confirm your acceptance of these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from ordering.

Scope

These Terms and Conditions apply to all customers who place orders for flower delivery in Edgware and the surrounding localities. The scope covers every order, whether for personal, business, or gift purposes. Our service is designed to make flower delivery Edgware simple, secure, and dependable. Please read these Terms carefully before using our website or services.

Order Process

To place an order for flower delivery Edgware, please follow the prompts on our website:

• Product Selection: Browse our online shop, review product details, and select your preferred floral arrangement or bouquet.
• Add to Basket: Click "Add to Basket" for your chosen items. You may continue shopping or proceed to checkout.
• Checkout: Enter all requested information, including delivery address, recipient’s details, and your personalised message if applicable. Please ensure that all information provided is accurate and complete, as we cannot be liable for failed deliveries due to incorrect details.
• Order Review: Carefully review your order details before submitting. This includes checking quantities, delivery date, and recipient’s details.
• Confirmation of Order: After submitting your order and completing payment, you will receive an automatic order confirmation on-screen and via email. This confirms receipt of your order, but not its acceptance or dispatch.
• Order Acceptance: Acceptance of your order occurs once we have reviewed your details and confirmed we can fulfil the order, typically within 24 hours. We reserve the right to decline any order for any reason (for example, unavailability of flowers), in which case you will be notified and a full refund will be issued.

All orders are subject to availability and acceptance. Please order at least one day in advance to help ensure timely flower delivery in Edgware, especially for peak periods (e.g. Valentine’s Day, Mother’s Day).

Payments

We require full payment before dispatching any order. The following payment terms apply:

• Accepted Methods: We accept all major credit and debit cards, as well as other secure online payment options offered at checkout.
• Pricing: All prices are clearly indicated in British Pounds Sterling (£). Prices include VAT unless otherwise stated.
• Payment Processing: Upon submitting your payment details, payment will be processed securely. No financial data is stored by us; all transactions are handled by reputable payment providers.
• Non-Payment: If your payment fails or is declined, your order will not be processed or delivered.

We reserve the right to change our prices at any time. Such changes will not affect orders already accepted and confirmed.

Delivery

We offer flower delivery in Edgware and surrounding areas, according to the delivery address provided during checkout. Delivery terms are as follows:

• Delivery Times: We strive to deliver flowers on your preferred date. Standard delivery times are between 8am–6pm, Monday to Saturday. Delivery outside these hours may be available upon request, subject to additional charges.
• Restricted Areas: If delivery to certain areas is restricted or unavailable, we will notify you as soon as possible and offer alternatives or a refund.
• Recipient Not Available: If the recipient is unavailable at the time of delivery, we will leave the flowers in a safe place or with a neighbour, where possible, and leave a card for the recipient. If neither option is possible, we will contact you to rearrange delivery (additional charges may apply for repeated delivery attempts).
• Delayed Deliveries: While we endeavour to deliver as promised, all delivery times are approximate and delays may occur, especially during busy periods. We are not liable for any loss or damage arising from delayed delivery beyond our reasonable control.
• Damaged Goods on Delivery: Please inspect flowers upon delivery. If goods arrive damaged, notify us on the day of delivery and provide a photo of the damage.

Substitution Policy

Occasionally, some flowers or packaging may be unavailable. In such event, we reserve the right to substitute items with those of equal or greater value and similar style, colour, and quality. We will inform you of significant substitutions and offer suitable alternatives or a refund if required.

Cancellations and Changes

Your statutory rights are not affected by the following policy:

• Cancellation by Customer: You may cancel or amend your order up to 24 hours before the scheduled delivery date by contacting us via the contact form on our website. For next-day or same-day deliveries, cancellations or amendments are only possible if the order has not yet been prepared or dispatched.
• Refunds: If you cancel within the permitted time frame, you will receive a full refund within 7 business days, using the original payment method. Refunds are not possible once an item is dispatched or delivered, unless the product is faulty or not as described.
• Cancellation by Us: If we are unable to fulfil your order (e.g. due to stock unavailability, delivery restrictions, or unforeseen issues), we will inform you promptly and provide a full refund.
• Changes: Any changes to your order (e.g. recipient address or delivery date) should be requested as soon as possible. We will make reasonable efforts to accommodate such changes, but cannot guarantee this if your order is already being prepared or dispatched.

Returns and Complaints

We want you and your recipient to be delighted with our flowers. If you are dissatisfied with the quality or condition upon delivery:

• Contact us within 24 hours of delivery, providing your order reference and a photograph of the flowers (where possible).
• Upon validating your complaint, we may offer a replacement, refund, or alternative solution, according to your preference and our discretion. Compensation will not exceed the original value of the goods in question.
• Fresh flowers are perishable and may have a limited shelf life. It is important complaints are made promptly, as refunds or replacements will not be provided for issues reported beyond 48 hours of delivery unless otherwise agreed.

Our decision regarding complaints is final, except where your statutory rights apply.

Personal Information and Data Protection

We process your personal data in accordance with UK data protection law. All information you provide is solely used for processing your flower delivery Edgware orders, communicating order updates, and improving our services. We do not sell or share your data with unauthorised third parties. For more information, please refer to our Privacy Policy available on our website.

Limitation of Liability

We strive to provide the highest standard of flower delivery in Edgware and surrounding areas, but our liability is limited as follows:

• We are not liable for any loss or damage resulting from events beyond our reasonable control, including (but not limited to) delivery delays due to weather, traffic, or other unforeseen circumstances.
• Our liability in relation to any order will not exceed the value of the goods and services supplied, except where required by law.
• We shall not be liable for indirect, special, or consequential loss arising from the use of our products or services.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Intellectual Property

All content on our website, including text, images, product designs, and branding, are protected by intellectual property laws. No content may be copied, reproduced, or used without our express written permission.

Changes to Terms and Conditions

We reserve the right to amend or update these Terms and Conditions at any time. Changes will be posted on our website and take effect immediately for all new orders placed after the updates are published. We recommend that you review these Terms regularly to remain informed of any changes.

Governing Law and Jurisdiction

These Terms and all transactions for flower delivery Edgware are governed by the laws of England and Wales. Any disputes arising in connection with our services are subject to the exclusive jurisdiction of the English courts.

Contact Details

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please use the contact form available on our website. Our customer service team will be happy to assist you with your flower delivery Edgware order or any related queries.

Application of Terms

These Terms and Conditions are applicable to all customers within Edgware and its surrounding areas, including but not limited to those using our online flower delivery service for personal, business, or gifting purposes. They supersede all prior terms and form a binding agreement between us and you as the customer.

We thank you for choosing us for your flower delivery needs in Edgware.